Customer Support

We’re Here to Help

At Gen Z Lighters, customer satisfaction is our priority. Whether you have questions about products, orders, shipping, or returns, our support team is ready to assist you.

How Can We Help?

Product Assistance

Need help choosing the right lighter? Our team can guide you through our collections and features.

Order Support

Questions about your order status, payment confirmation, or delivery? We’re here to help.

Shipping Information

Get updates on shipping times, delivery tracking, and shipping policies.

Returns & Exchanges

Need to return or exchange a product? Contact our support team for assistance.

Wholesale Inquiries

Interested in bulk orders or wholesale opportunities? Reach out for pricing and partnership information.

Contact Support

Email Support

support@genzlighters.pk

Phone Support

+92 XXX XXXXXXX

Business Hours

Monday – Saturday: 9:00 AM – 8:00 PM

Sunday: Closed

Frequently Asked Questions

How long does delivery take?

Most orders are delivered within 2–5 business days.

Can I track my order?

Yes. Tracking details will be provided once your order has been shipped.

Do you offer exchanges?

Yes, eligible products may be exchanged according to our exchange policy.

How can I contact support?

You can reach us via email, phone, or our Contact Us form.